MyOnlineCoach
Questions, answered plainly
AI assists our trainers with preparation, but your coach remains responsible for coaching decisions and published programmes.
Is this an AI fitness app?
No. AI helps our trainers draft and prepare programme detail, but every plan is reviewed and approved by a human trainer before you see it, and your trainer remains responsible for your coaching.
Do I need a specific gym or equipment?
No. Your programme is built around the equipment, space and time you actually have, including home and outdoor training.
What happens after I complete my assessment?
We confirm whether online coaching is appropriate for you. If it is, you choose an ongoing package, complete payment and get matched with an available trainer.
Can I add nutrition support?
Yes. Choose Training + Nutrition when you pick your package, or request to add it later after a short nutrition assessment.
Who can see my health information?
Only your assigned trainer and our internal review team can see the coaching information relevant to supporting you. This is enforced at the database level, not only in the app.
What if my assessment flags a health concern?
We won't generate or publish a programme until the concern is resolved or professional clearance is provided. Safety comes before speed.
Can I cancel or pause my coaching?
Yes. Month-to-month packages have no minimum term, and cancellation, pause and refund terms are covered in full in our Refund & Cancellation Policy.